CaseTrak360 Comes With Support
You will not be alone when you get CaseTrak360. It is backed by a highly skilled support department that will be able to solve IT related problems and answer any technical questions.
![Set UpHelp](/images/SupportPage/SetUpHelp.png)
Set Up
Help
Assistance with set-up and transitioning to CaseTrak360
![IssueTroubleshooting](/images/SupportPage/IssueTroubleShooting.png)
Issue
Troubleshooting
Help with solving any IT related issues with CaseTrak360
![Hardware Recommendations](/images/SupportPage/HardwareRecommendations.png)
Hardware Recommendations
Streamline instrument management with increased visibility
![Operating System Help](/images/SupportPage/OperatingSystemHelp.png)
Operating System Help
Troubleshooting for issues on recommended operating systems
![Peripheral Recommendations](/images/SupportPage/PeripheralRecommendations.png)
Peripheral Recommendations
Recommendations on what external peripherals to purchase
![SpecialConfigurations](/images/SupportPage/SpecialConfigurations.png)
Special
Configurations
CaseTrak360 can be configured to meet your unique needs
![Comprehensive Manuals](/images/SupportPage/ComprehensiveManuals.png)
Comprehensive Manuals
Manuals that will provide a complete education on CaseTrak360
![Video Tutorials and Webinars](/images/SupportPage/VideoTutorialsAndWebinars.png)
Video Tutorials and Webinars
Video tutorials and live webinars from experts on the system
Advanced Help Desk for Support
-Interactive, multi tiered help desk built into this site
-Quickly send support tickets from easy to use form
-Highlight support tickets by setting priority level
-Attach pictures/screenshots/documents to tickets
-Each ticket will start a conversation thread with support personnel
-Fast response times on business days
-Quickly send support tickets from easy to use form
-Highlight support tickets by setting priority level
-Attach pictures/screenshots/documents to tickets
-Each ticket will start a conversation thread with support personnel
-Fast response times on business days
Other Ways to Get Help
-Links within CaseTrak360 to user manual
-Customer service phone number
-Customer service email address
-Video library of past tutorials and webinars
-Customer service phone number
-Customer service email address
-Video library of past tutorials and webinars