CaseTrak360 Comes With Support
You will not be alone when you get CaseTrak360. It is backed by a highly skilled support department that will be able to solve IT related problems and answer any technical questions.
Set Up
Help
Assistance with set-up and transitioning to CaseTrak360
Issue
Troubleshooting
Help with solving any IT related issues with CaseTrak360
Hardware Recommendations
Streamline instrument management with increased visibility
Operating System Help
Troubleshooting for issues on recommended operating systems
Peripheral Recommendations
Recommendations on what external peripherals to purchase
Special
Configurations
CaseTrak360 can be configured to meet your unique needs
Comprehensive Manuals
Manuals that will provide a complete education on CaseTrak360
Video Tutorials and Webinars
Video tutorials and live webinars from experts on the system
Advanced Help Desk for Support
-Interactive, multi tiered help desk built into this site
-Quickly send support tickets from easy to use form
-Highlight support tickets by setting priority level
-Attach pictures/screenshots/documents to tickets
-Each ticket will start a conversation thread with support personnel
-Fast response times on business days
-Quickly send support tickets from easy to use form
-Highlight support tickets by setting priority level
-Attach pictures/screenshots/documents to tickets
-Each ticket will start a conversation thread with support personnel
-Fast response times on business days
Other Ways to Get Help
-Links within CaseTrak360 to user manual
-Customer service phone number
-Customer service email address
-Video library of past tutorials and webinars
-Customer service phone number
-Customer service email address
-Video library of past tutorials and webinars